RoDTEP Claim Not Received? Common Reasons

Has your export been completed, but the expected RoDTEP benefit has not appeared? For exporters managing regular shipments, even a small pending amount can become significant when it affects multiple Shipping Bills.

When you are investigating “RoDTEP Claim Not Received,” start by checking the claim’s progress through the Shipping Bill, export manifest and ICEGATE records. The issue may be related to a missing declaration, a processing step or a difference in the expected benefit.

RoDTEP Claim Not Received? Start With These Checks

The RoDTEP Scheme provides eligible exporters with remission of specified duties, taxes and levies on eligible exported products. The claim is processed through Customs based on the declaration in the Shipping Bill and the related export records.

A claim may not show as available immediately after export. It needs to pass through the applicable processing stages before the admissible amount appears in a RoDTEP scroll on ICEGATE.

1. Check the RoDTEP Declaration in the Shipping Bill

The exporter must declare the intention to claim RoDTEP in the Shipping Bill. ICEGATE’s advisory explains that if RoDTEP is not specifically claimed in the Shipping Bill, the benefit will not accrue for that shipment. Review the filed Shipping Bill and confirm that the relevant declaration was made for the eligible export item. content.dgft.gov.in

Also check the product classification and item details used for the shipment. If you are dealing with a RoDTEP Claim Not Received issue, confirming the original declaration is a useful first step.

2. Confirm That the Export Manifest Was Filed

After the Export General Manifest (EGM) is filed, Customs processes the claim. If the EGM has not been filed or the shipment information has not reached the relevant Customs system, the claim may not progress to the next stage.

Check the EGM status for the shipment and confirm that the Shipping Bill has been processed. For shipments involving a gateway port, review the applicable manifest and processing status as well.

3. Check the RoDTEP Scroll and ICEGATE Credit Ledger

Once a Shipping Bill is processed and the admissible amount is determined, the benefit is reflected in a RoDTEP scroll. The exporter can then access the eligible credit through ICEGATE and generate a duty credit scrip by following the prescribed steps.

There can be a difference between a claim that is still being processed and a credit that is available but has not yet been converted into a scrip. Check the scroll, credit ledger and scrip status before concluding that the benefit has not been received. The ICEGATE e-scrip advisory describes the process for RoDTEP scrolls and e-scrips. www.icegate.gov.in

4. Review the Product Rate and Export Details

The eligible amount depends on the product classification and the rate notified for that item, subject to the scheme’s conditions. If the amount shown is lower than expected, compare the applicable rate and any value cap with the export details used to calculate your estimate.

A difference does not automatically mean that the claim is incorrect. Check the classification, quantity, unit of measurement and Shipping Bill details against the applicable rate information.

Why Should Exporters Review Multiple Shipments?

For businesses handling regular exports, reviewing one Shipping Bill at a time may not reveal a recurring issue. Comparing the declaration, EGM status, processing, scroll and credit ledger across multiple shipments can help identify where claims are getting held up.

Prepare a shipment-wise record with the Shipping Bill number, export date, product details, declaration status, EGM status and scroll or scrip status. This can make follow-up more focused and help distinguish a processing delay from a missing declaration or a difference in the calculated amount. For more about export paperwork, see our guide to documents required for export from India.

Is Your RoDTEP Claim Still Pending?

If your business has older claims, missing benefits or differences between expected and available amounts, review the underlying export transactions before deciding on the next step. A structured review can help identify which records may need attention when a RoDTEP Claim Not Received issue remains unresolved.

Exim Compliance Partner assists exporters with RoDTEP, IGST refunds, Duty Drawback and related export compliance matters. If you are facing recurring RoDTEP issues, connect with us to understand what may be affecting your export benefits.

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